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Refund & Cancellation Policy

Instant Social LLC, doing business as Instant Social Video ("Instant Social," "we," "us") Effective Date: August 6, 2026 · Last Updated: August 6, 2026

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This policy explains how billing, automatic renewal, cancellation, and refunds work for all Instant Social subscription plans and services. By purchasing a subscription or service from Instant Social, you agree to the terms below.

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1. About Your Subscription

Instant Social offers monthly subscription plans that include a set number of video edits and related deliverables each billing cycle, as described on our Pricing page. Your subscription begins on the date of your first payment and renews monthly on that same calendar date (your "renewal date").

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2. Automatic Renewal

All monthly plans renew automatically. Your payment method on file will be charged the then-current plan price on each renewal date until you cancel. You will not receive a separate invoice or approval request before each charge — the renewal is automatic.

If a renewal payment fails, we will retry the charge and notify you by email. If payment is not completed within 7 days, your subscription may be paused or canceled.

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We will give you at least 30 days' advance email notice before any change to your plan's price takes effect.

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3. How to Cancel

Cancel anytime. Cancellation takes effect at the end of your current billing cycle if received at least 3 business days before your renewal date.

To cancel, email us at hello@instant-socialvideo.com (or use the cancellation option in your account, if available).

When you cancel:

  • Your cancellation takes effect at the end of your current billing cycle.

  • You keep full access to your plan, including any remaining edits, through the last day of that cycle.

  • You will not be charged again after the current cycle ends.

  • We will confirm your cancellation by email. If you do not receive a confirmation within 2 business days, contact us — your cancellation is not complete until confirmed.

4. Refunds

All charges are non-refundable. Because our plans deliver ongoing creative services and dedicated editing capacity is reserved for your account each cycle, we do not offer refunds or credits for:

  • Partially used billing cycles (no prorated refunds if you cancel mid-cycle);

  • Unused edits, revisions, or deliverables remaining at the end of a cycle;

  • Forgetting to cancel before a renewal date.

If you believe you were charged in error (for example, a duplicate charge or a charge after a confirmed cancellation), contact us at hello@instant-socialvideo.com within 30 days of the charge and we will investigate and correct any billing mistake on our end, including issuing a refund where a charge was made in error.

5. Unused Edits

Monthly edit allowances reset at the start of each billing cycle. Unused edits do not roll over to the next cycle and are not redeemable for refunds, credits, or cash. We encourage you to submit your full allowance each month to get the most from your plan.

6. Pausing Your Subscription

If you need a break but don't want to cancel, contact us at hello@instant-socialvideo.com— we may be able to pause your subscription for an agreed period instead. Paused months are not billed, and your plan resumes automatically at the end of the pause.

7. What You'll See on Your Statement

Charges from us will appear on your bank or credit card statement as "INSTANT SOCIAL LLC" or "INSTANT SOCIAL." If you see a charge under one of these names and don't recognize it, please contact us at hello@instant-socialvideo.com before disputing the charge with your bank — most billing questions can be resolved within one business day.

8. Custom Projects & One-Time Services

Custom or one-time projects quoted outside our standard monthly plans are governed by the written proposal or agreement for that project. Unless that agreement says otherwise, payments for custom work are non-refundable once work has begun.

9. Contact Us

Questions about billing, renewals, cancellations, or refunds:

Instant Social LLC (d/b/a Instant Social Video)

Email: hello@instant-socialvideo.com

Address:

201 N Front St, Suite 615

Wilmington, North Carolina, 28401

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