Terms & Conditions

Instant Social LLC, doing business as Instant Social Video ("Instant Social," "Company," "we," "us," or "our") Effective Date: August 6, 2026 · Last Updated: August 6, 2026

Please read these Terms & Conditions ("Terms") carefully before purchasing, accessing, or using our website or any of our subscription services, products, or programs.

These Terms are entered into by and between you and Instant Social LLC. The term "you" refers to any purchaser and/or user of any of our subscription services, products, and/or programs (collectively, the "Services"). These Terms, together with any documents they expressly incorporate by reference — including our Refund & Cancellation Policy and Privacy Policy — govern your access to and use of https://www.instant-socialvideo.com (the "Website" or "Site"), including any content, functionality, services, and products offered on or through the Site.

By using the Site or purchasing any of our Services, you agree to be legally bound by these Terms. If at any time you do not agree with these Terms, please do not use our Site or Services.

1. Who We Are

The Site and all Services are owned and operated by Instant Social LLC, doing business as Instant Social Video.

Contact: Email: hello@instant-socialvideo.com Phone: (281) 825-3958 Address: 201 N Front St, Suite 615, Wilmington, NC 28401

2. Fees, Billing & Automatic Renewal

You agree to pay the fees in the amount and at the billing frequency specified during registration. All monthly plans renew automatically: by registering for the Services, you authorize Instant Social to charge your payment method (e.g., credit card) on the same day each month, until you cancel. You will not receive a separate approval request before each renewal charge.

You represent and warrant that your payment information is accurate and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in billing address or card expiration date). Your account and access to the Services may be suspended in the event of non-payment.

We may change our fees from time to time by posting the changes on the Site with at least 30 days' prior notice to active subscribers, except that no advance notice is required for temporary promotions or reductions in fees.

Statement descriptor: Charges will appear on your bank or credit card statement as "INSTANT SOCIAL LLC" or "INSTANT SOCIAL."

Payments are processed by third-party payment processors. We do not store your full card details on our servers. Payment processing companies may have privacy and data practices that are different from ours, and your purchase may be subject to their additional terms.

3. Cancellation & Refunds

Cancel anytime. Cancellation takes effect at the end of your current billing cycle if received at least 3 business days before your renewal date. To cancel, email hello@instant-socialvideo.com.

All charges are non-refundable, including partially used billing cycles, unused edits or requests, and forgotten cancellations. Promotions, upgrades, add-ons, and adjustments to existing plans are likewise non-refundable. If you believe you were charged in error (such as a duplicate charge or a charge after a confirmed cancellation), contact us within 30 days and we will investigate and correct any billing error on our end.

Full details are in our Refund & Cancellation Policy, which is incorporated into these Terms.

4. Plans, Requests & Delivery

The output of your assets is determined by the plan you signed up for, as described on the Site at the time of purchase. Current plans include:

• Editing Lite: Up to 2 videos per business day (maximum 40 per month, up to 90 seconds long), with up to 3 rounds of revisions per video. When a requested asset is delivered, your editor moves on to your next request in the queue.

• Editing Pro: Up to 5 video editing requests per business day (maximum 100 per month), and up to 9 assets per request. The first version of your request is typically available within 24 hours of submission (depending on complexity) or on the next business day, with up to 3 rounds of revisions per video. Where multiple assets are requested, remaining assets are delivered within up to 24 hours after you confirm the first asset. Multiple tickets are addressed in the order received unless advised otherwise.

Requests. Each request may only be used for one piece of content of up to 60 minutes of footage. You may submit one video to be edited per order; you may choose the different aspect ratios you need, plus a quote and thumbnails. Different-length videos from the same footage must be submitted as separate orders. Each request form asks for specific information (content location, in/out timestamps, header copy, quote copy, thumbnail details, CTA, and more); all required fields must be completed for a request to enter the queue. We reserve the right to adjust the request form without notice.

Revisions. A revision is one round of re-edits on a video. If the editor makes an edit responding to your comments and uploads a new export for review, one revision round has passed.

Turnaround estimates are good-faith estimates, not guarantees. Delivery depends on the completeness of the materials you submit and current production volume.

5. Provided Assets & Output Files

Eligible plans include multiple assets per request. Assets include, but are not limited to, video resolutions (16×9, 9×16, 4×5, 1×1) and types (video meme, animated quote, audiogram, GIF). Assets are provided in .mp4 format and uploaded to your Google Drive folder unless agreed otherwise.

While we do our best to minimize mistakes, due to the nature of creative design and video editing we cannot guarantee all delivered files will be 100% error-free. Upon delivery, you agree to review and proof all files and notify our team of any needed corrections; we will do our best to rush corrective edits. Instant Social is not responsible or liable for losses or expenses incurred from errors or omissions in delivered files.

6. Video Templates

All plans come with template sets that are renewed quarterly unless agreed otherwise. You may purchase additional template sets at any time, with no cap. While we do our best to accommodate specific needs and modifications, template assets must remain in line with the nature of the original template set provided by default. Template sets include social video formats (square, vertical, and landscape with captions as applicable), square and vertical image quotes (up to 25 words), ad thumbnails, and YouTube thumbnails, as described on the Site.

7. Dedicated Account Manager

Your Instant Social account manager is responsible for providing a Video Launch Plan (video ideas) and helping with the video editing process using the content you provide. You will have an onboarding meeting with your account manager or an Instant Social representative to guide the direction of your content. Your account manager will use their best expertise and judgment to help with your needs, style, branding, content ideas, and video marketing strategy.

8. Ownership, Trademarks & Stock

Ownership. You (the client) own all final videos, graphics, and files we create during any month paid in full. We do not provide working files (such as .prproj or .psd files). You will provide all content and copy to be used in your assets under your plan.

Your materials. You represent that all materials you provide to Instant Social are proofed, approved for use in your assets, and not owned or trademarked by another entity without permission. You are responsible for ensuring all materials you provide can be legally used, and you represent that they do not infringe the intellectual property rights of third parties. We are not liable for license or trademark issues arising from materials you provide.

Stock. Managed stock photography and media (provided by Getty Images, Vecteezy, Motion Array, or other services) are licensed for use only in the specific video files created by Instant Social from your requests. Individual stock photos or assets will not be provided separately.

9. Intellectual Property & Use License

The material on this Site is protected by law, including United States copyright law, and is owned by Instant Social. You are granted a limited license to download and use materials from this Site for personal, non-commercial use only, provided you do not modify them and you retain all copyright and proprietary notices.

Except with our prior written permission, you may not: copy, reproduce, republish, upload, post, transmit, translate, sell, or distribute our Services or materials in any form; create derivative works from them; use them for any commercial purpose or public display; represent them as your own; decompile or reverse engineer any software on the Site; remove copyright or proprietary notations; or transfer or "mirror" the materials on another server. You may not share, trade, sell, or otherwise distribute our Services or program materials to any other person for their use or commercial benefit — the limited license is granted to you alone.

This permission terminates automatically if you violate any of these restrictions and may be terminated by Instant Social at any time. Upon termination, you must destroy any downloaded materials in your possession, whether electronic or printed.

Requests for written permission to use our content should be sent before use to hello@instant-socialvideo.com. If permission is granted, you agree to use the specific content only in the ways for which written permission was given.

10. Your License to Us

By posting or submitting any material to us — such as comments, posts, photos, images, videos, or other contributions — you represent that you own all such materials and are at least 18 years old. You grant us a royalty-free, perpetual, non-exclusive, worldwide license to use, copy, modify, and display such contributions as needed to provide the Services and, as described below, in our portfolio and marketing. All personally identifiable information you provide will be handled in accordance with our Privacy Policy.

You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, pornographic, or profane material, or any material that could give rise to civil or criminal liability.

Sample work / portfolio. By default, you grant Instant Social a non-exclusive right and license to publish your finished work in our portfolio, social media, and other communication efforts. We will do our best to seek written permission before posting publicly. To revoke this right, notify our team in writing at hello@instant-socialvideo.com.

Media release. By subscribing to our Services — including any client community — you consent to photographs, videos, and/or audio recordings that may contain you, your voice, and/or your likeness, and to our use of them in connection with our Services and marketing, without compensation. To opt out, contact us in writing.

11. Confidentiality, Accounts & Passwords

We uphold confidentiality in all communication regarding your brand and business. We will communicate only with those authorized on your account and will not share information you provide with anyone outside our organization, subject to our Privacy Policy.

If you are issued or create login credentials, you are responsible for maintaining their confidentiality and for all activity under your account. You may not share your username or password with anyone; if we learn credentials have been shared, we reserve the right to terminate access. You agree to provide true and accurate information at registration and purchase, to notify us immediately of any unauthorized use of your account, and to exit your account at the end of each session. We are not liable for loss or damage arising from your failure to protect your account information.

12. Acceptable Use & Non-Abuse

You agree not to submit content or request deliverables that are unlawful, defamatory, infringing, deceptive, hateful, or pornographic, or that violate any platform's terms of service. If we find that you are abusing our services or team in any way — including using our services for illegal or adult/pornographic purposes — we reserve the right to cancel your account. Your right to use the Services terminates upon your breach of any term of these Terms.

13. Website Availability & Disclaimer

We try to ensure that availability and delivery of the Site and Services is uninterrupted and error-free, but we cannot guarantee that access will not be suspended or restricted from time to time (for repairs, maintenance, updates, network failures, or other causes). To the fullest extent permitted by law, we will not be liable for damages or refunds should the Site or Services become temporarily unavailable, slow, or incomplete.

THE MATERIALS ON THIS SITE AND THE SERVICES ARE PROVIDED "AS IS." INSTANT SOCIAL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. INSTANT SOCIAL DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS ON THIS SITE OR ANY LINKED SITE. WE MAKE NO GUARANTEES OF SPECIFIC MARKETING RESULTS — views, engagement, and reach on social platforms depend on factors outside our control.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL INSTANT SOCIAL OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR DAMAGES FOR LOSS OF DATA, PROFIT, OR BUSINESS INTERRUPTION, ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR SERVICES, EVEN IF INSTANT SOCIAL HAS BEEN NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGE. IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF INSTANT SOCIAL UNDER THIS AGREEMENT EXCEED THE AMOUNTS YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, REGARDLESS OF THE CAUSE OF ACTION, IN TORT, CONTRACT, OR OTHERWISE.

Some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, so these limitations may not apply to you.

15. Indemnification

You agree to indemnify, defend, and hold harmless Instant Social LLC and its affiliates, officers, members, managers, agents, successors, and assigns from and against all claims, demands, liabilities, damages, and costs (including reasonable attorneys' fees) arising out of or relating to (i) your breach of these Terms, (ii) your use of the Services, or (iii) infringement of a third party's intellectual property or other proprietary rights arising from materials you provide.

16. Third-Party Links

The Site may contain links to websites maintained by third parties. These links are provided for convenience; their inclusion does not imply our endorsement, sponsorship, or approval. We have no control over the content or functionality of those websites and accept no responsibility for any loss or damage arising from your use of them. It is your responsibility to review the terms and privacy policies of linked websites.

17. Digital Millennium Copyright Act (DMCA)

We respect the copyright interests of others, and it is our policy not to permit materials known by us to infringe another party's copyright to remain on the Site. If you believe any materials on the Site infringe a copyright, provide us with written notice at hello@instant-socialvideo.com containing, at minimum:

1. A physical or electronic signature of a person authorized to act on behalf of the copyright owner;

2. Identification of the copyrighted work claimed to be infringed (or a representative list if multiple works);

3. Identification of the allegedly infringing material and information reasonably sufficient to permit us to locate it;

4. Your contact information (address, telephone number, and email);

5. A statement of good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and

6. A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

It is our policy to terminate relationships with third parties who repeatedly infringe the copyrights of others.

18. Revisions & Errata to Site Content

The materials on the Site could include technical, typographical, or photographic errors. We do not warrant that Site materials are accurate, complete, or current, and we may change them at any time without notice, though we make no commitment to update them.

19. Governing Law & Disputes

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law provisions. Any dispute arising out of these Terms or the Services will be resolved in the state or federal courts located in New Hanover County, North Carolina, and you consent to their jurisdiction. Before filing any claim, you agree to contact us at hello@instant-socialvideo.com and allow 30 days to work toward an informal resolution.

20. Changes to These Terms

We may revise these Terms at any time. The "Last Updated" date above reflects the most recent version. Material changes will be posted on this page and, for active subscribers, communicated by email. By continuing to use the Site or Services after changes take effect, you agree to be bound by the current version.

21. Knowledge Base

You agree that you have reviewed and understand the content within our knowledge base outlining how our service works and its scope.

22. Contact Us

Instant Social LLC (d/b/a Instant Social Video) Email: hello@instant-socialvideo.com Phone: (281) 825-3958 Address: 201 N Front St, Suite 615, Wilmington, NC 28401